As an independent regulator we guarantee your right to non-discriminatory access to rail infrastructure and rail related services.
As a state-run arbitration board, we work ro protect your rights. The Agency for Passenger Rights (apf) is a department of Schienen-Control. Independent, simple and free of charge – it is the task of apf to help passengers obtain justice.
Schienen-Control GmbH was founded on 26 August 1999 to act as an independent regulatory body according to Article 30 of Directive 2001/14/EC. 100% of the shares in Schienen-Control GmbH have to be owned by the Republic of Austria.